Recognized Incoming Email Subject Headings

The following table lists the exact text that must be included in the subject headings of incoming emails to ensure their correct identification.

Additional text can precede or succeed these without interfering with the vFire Core functions.

A description of the action that vFire Core performs with respect to each subject is also included.

In the subject headings below
- replace vFire with any of the following: Ionix Service Manager, VMware Service Manager, Ionix vFire, or VMware vFire
- xyz represents the item number
- if square brackets [] are included, they are required
- <? No Title> refers to the system title for the specified item, e.g.: <Call No Title> refers to 'Call No Title' in System Administration System Titles

Subject Heading

Action performed by vFire Core

Call : xyz or Call: xyz or Call:xyz

Call No. : xyz

Call No.: xyz

vFire Call : xyz

vFire Call. : xyz

vFire No. : xyz

vFire No.: xyz

<Call No Title>: xyz

<Call No Title> : xyz

<Call No Title> xyz

Call No xyz has been updated by vFire

Call No xyz has been logged by vFire

Call No xyz has been closed by vFire

Where <Call No Title> refers to the specified name for the system title ‘Call No Title’.

Updates call xyz, if the specified call is open

Reopens call xyz if the specified call is closed, and the Reopen Closed Calls option is selected on the incoming email server

[MyCalls]

Returns summary of calls for the sending analyst

[CLOSE#xyz]

Closes Call xyz

[APPROVE#xyz]

Approves Approval xyz

[REJECT#xyz]

Rejects Approval xyz

Task : xyz or Task: xyz or Task:xyz

Approval : xyz or Approval: xyz or Approval:xyz

Task No. : xyz

Task No.: xyz

Approval No. : xyz

Approval No.: xyz

vFire Task : xyz

vFire Task. : xyz

vFire Approval : xyz

vFire Approval. : xyz

<Task or Approval No Title>: xyz

<Task or Approval No Title> : xyz

<Task or Approval No Title> xyz

Task No xyz has been updated by vFire

Approval No xyz has been updated by vFire

Where <Task or Approval No Title> refers to the specified name for the system title ‘Task No Title’ or ‘Approval No Title’.

Updates Task or Approval xyz

Request : xyz or Request: xyz or Request:xyz

Request No. : xyz

Request No.: xyz

vFire Request : xyz

vFire Request. : xyz

<Request No Title>: xyz

<Request No Title> : xyz

<Request No Title> xyz

Request No xyz has been updated by vFire

Where <Request No Title> refers to the specified name for the system title ‘Request No Title’.

Updates Request xyz

[MyRequests]

Returns summary of requests for the sending analyst

[MyTasks]

[MyApprovals]

Returns summary of tasks/approvals for the sending analyst

    vFire : DB :

    vFire Question #

    vFire Config Item

    vFire Bulletin :

    vFire Knowledge Bank :

    vFire Email : User Ref #

    vFire Email : Analyst Ref #

    vFire Email : Officer Ref #

    vFire Scheduled Report –

    vFire Report Scheduling Error -

Ignores these subject identifiers