Recognized Incoming Email Subject Headings
The following table lists the exact text that must be included in the subject headings of incoming emails to ensure their correct identification.
Additional text can precede or succeed these without interfering with the vFire Core functions.
A description of the action that vFire Core performs with respect to each subject is also included.
In the subject headings below
- replace vFire with any of the following: Ionix Service Manager, VMware Service Manager, Ionix vFire, or VMware vFire
- xyz represents the item number
- if square brackets [] are included, they are required
- <? No Title> refers to the system title for the specified item, e.g.: <Call No Title> refers to 'Call No Title' in System Administration System Titles
Subject Heading |
Action performed by vFire Core |
---|---|
Where <Call No Title> refers to the specified name for the system title ‘Call No Title’. |
Updates call xyz, if the specified call is open Reopens call xyz if the specified call is closed, and the Reopen Closed Calls option is selected on the incoming email server |
[MyCalls] |
Returns summary of calls for the sending analyst |
[CLOSE#xyz] |
Closes Call xyz |
[APPROVE#xyz] |
Approves Approval xyz |
[REJECT#xyz] |
Rejects Approval xyz |
Where <Task or Approval No Title> refers to the specified name for the system title ‘Task No Title’ or ‘Approval No Title’. |
Updates Task or Approval xyz |
Where <Request No Title> refers to the specified name for the system title ‘Request No Title’. |
Updates Request xyz |
[MyRequests] |
Returns summary of requests for the sending analyst |
[MyTasks] [MyApprovals] |
Returns summary of tasks/approvals for the sending analyst |
vFire : DB : vFire Question # vFire Config Item vFire Bulletin : vFire Knowledge Bank : vFire Email : User Ref # vFire Email : Analyst Ref # vFire Email : Officer Ref # vFire Scheduled Report – vFire Report Scheduling Error - |
Ignores these subject identifiers |